Privacy Policy

(Operated by Quentosity Limited, NZBN 9429030586215, trading as Hosting Harbour)
Effective Date: August 1, 2025

Hosting Harbour (“we”, “us”, “our”) is committed to protecting your privacy and complying with the New Zealand Privacy Act 2020.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website hosting services.

By using our Services, you agree to the terms of this Privacy Policy.

We may collect the following types of personal and non-personal information:

2.1 Information You Provide to Us

• Name, business name, and contact details (email, phone, address)

• Billing information and payment details

• Account login credentials (encrypted where applicable)

• Support requests and correspondence

2.2 Information Collected Automatically

• IP address and device information

• Browser type and operating system

• Date, time, and pages accessed on our website

• Usage data from hosting services (e.g., bandwidth usage, resource logs)

2.3 Information from Third Parties

• Domain registration details from registry partners

• Payment confirmations from payment processors

We use your personal information to:

• Provide and manage our hosting services

• Process payments and manage billing

• Respond to your enquiries and provide support

• Maintain and improve our infrastructure and security

• Comply with legal obligations under New Zealand law

We do not sell your personal information to third parties.

We may share your information with:

• Service providers and partners (e.g., domain registrars, payment processors, data centre providers) who help us deliver our services

• Legal authorities if required by law or in response to lawful requests

• Professional advisors such as lawyers and accountants for business operations

We require all third parties with access to personal information to handle it in accordance with applicable privacy laws.

Our servers may be located in New Zealand and/or overseas. By using our Services, you consent to your personal information being stored in these locations.

When we store data offshore, we take reasonable steps to ensure that it is protected to a standard comparable to the protections under New Zealand law.

We use cookies and similar technologies to:

• Keep you logged in to your account

• Understand how our website and services are used

• Improve site performance and security

You can disable cookies in your browser, but some features may not function correctly.

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to:

• Provide our services

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

When personal information is no longer required, we will securely delete or anonymise it.

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you

• Request correction of your personal information

• Request deletion of your personal information (subject to legal or operational requirements)

To exercise your rights, contact us using the details below. We may require verification of your identity before actioning your request.

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at:

Hosting Harbour
Operated by Quentosity Limited
Email: [email protected]
Phone: +64 7 809 6960
Address: PO Box 11205, Palm Beach, Papamoa 3151